Customer Service

We're here to help you whether it's with your order you've just placed or if you have questions about placing one.

Write us an email at enquiries@alisonsanimals.com

Checking Your Order Status

If you are inquiring about the status of an order or delivery, you may at write us at enquiries@alisonsanimals.com

To provide the best customer service to you, please include the product id, and your name on all correspondence.

How fast will I get the order?

All items are normally received within 30 days of the order being placed.

Guarantee and Returns

If you are not completely satisfied with any product we'll be happy to give you refund or exchange. Just write us at enquiries@alisonsanimals.com and we can tell you where to send it.

Please contact us about your return within 14 days of receiving it. All shipping charges and insurance are your responsibility unless the item was shipped to you incorrectly by our error or is somehow damaged.

Please include a note with the reason why you were dissatisfied.

Terms And Conditions

Information on the Web Site

We make every attempt to ensure that our on-line catalogue is as accurate and complete as possible. To let you view our products in detail, and as every computer monitor is set differently, some products may display larger or smaller than their actual size. Where possible, actual sizes are detailed with each item. Colours may vary slightly both due to minor errors from reproduction and variability of displays. Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular item.

Availability and Pricing

Because our product selection is large, product availability and pricing might change before we have an opportunity to update our Web site. Occasionally prices may be inaccurately displayed on our site due to system errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any errors when they do occur. Prices are determined on the date that the goods are charged. We reserve the right to alter the prices quoted on the on-line store in light of fluctuating supply prices, exchange rate movements or for any other reason beyond our reasonable control.

Order Confirmation

Placing an order for goods via our web site does not constitute a contract of sale; this includes any automated confirmation messages you may receive. Once your order has been received and charges verified we will manually check its details and contact you to confirm the acceptance of your order which will constitute the completion of our contract to supply. However, we reserve the right to cancel the contract at any time thereafter should this be necessitated by circumstances beyond our control. In this event we will try to contact you as quickly as possible with a full explanation.

Information Security

We do our utmost to meet the highest standards of respect for personal privacy and information security. Please see our Privacy Policy for full details.

Legal Notices

Under no circumstances shall Alison's Animals be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. If we explicitly or implicitly undertake to provide any product or service by any deadline we do so in good faith as a goodwill gesture without prejudice but we accept no responsibility for any direct or indirect costs or consequences of our failure to meet any such deadline even if by our negligence. Any disputes shall be settled under English law. Any interactions with Alison's Animals, including any purchases and all communications, are subject to the above understanding which you are agreeing to by contacting us in any way including placing an online order.

Copyright Notice

The graphic and textual elements of this web site are protected by copyright and any unauthorised use is an infringement of that legal copyright. This includes all web pages found under the site's top level domain, including pages not accessed from the main page or index pages.

Privacy Policy

Alison's Animals is committed to protecting your privacy online. Names, addresses and email addresses are collected for order deliveries and from those wishing to join our mailing list. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998.

We collect information about you for two reasons. To process your order and to provide you with the best possible service. We will not disclose this information to any third parties without your written consent except for necessary delivery details in the case of a few suppliers who ship product directly to you. In the unlikely event we need to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

The information we will collect about you is only that supplied during the process of ordering from us whether by phone, mail-order or website.

The information we hold will be kept accurate and up to date. It is held securely in accordance with our internal security policy, the law and the SafeBuy code of practice.

You can check the information that we hold about you by emailing us on enquiries@alisonsanimals.com. If you find any inaccuracies we will delete or correct it promptly. Please email any changes to enquiries@alisonsanimals.com.

We do not send random marketing emails to personal email addresses (spam). We will not e-mail you in the future unless you have given us your consent. We do not pass on your email address to any third parties. You can remove your name from our email list by sending a blank e-mail to enquiries@alisonsanimals.com.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions or comments about privacy, you should email us on enquiries@alisonsanimals.com